Refund Policy

Refund Conditions

In accordance with Taiwan's Consumer Protection Act, you may apply for a full refund within the 7-day cooling-off period after purchase, provided the service has not been activated (no account activation or connection history).

Refund Scenarios

• Unable to connect due to technical issues that our support team cannot resolve: a prorated refund will be issued based on remaining service time.
• Duplicate charge (not caused by the user): a full refund will be issued after verification.
• Service already activated or beyond the cooling-off period: refunds are not available, but you can contact support to switch to another plan.

How to Apply

Contact our online support or email support@byonce.net with your registered email and order number. We will respond within 1 business day.

Refund Timeline

Refunds are returned to the original payment method and typically take 3-7 business days, depending on the payment provider.