Question 1

About OrangeGo

Accepted Answer

OrangeGo is a dedicated return-home accelerator built for overseas Chinese: smart BGP dedicated lines, millisecond-level direct connections, and full encryption for a network experience that feels like home. Use cases: Streaming: unlock licensed content on Chinese video platforms; Music: full catalogs on Chinese music platforms; Gaming: low-latency access to mainland game servers; Work & study: st…

Question 2

How to Contact Support

Accepted Answer

If you need help from a real person, contact support through the following channels: In the app: Help Center → Contact Support, submit your issue online; Email: send a description and screenshots of the issue to the support email. Providing your account info and a clear description speeds things up.

Question 3

iOS 18 MDM Configuration Fails to Start

Accepted Answer

After upgrading to iOS 18, VPN configuration may fail to start on some enterprise-managed devices (MDM). Check whether your device is managed by a company or school (Settings → General → VPN & Device Management); If it is managed, contact your device administrator to allow OrangeGo to add a VPN configuration; On personal devices, if it still fails, delete the old VPN configuration, reconnect and a…

Question 4

iOS Update Says the App Is No Longer Available

Accepted Answer

If updating the iOS version of OrangeGo says This item is no longer available, the app is not in the App Store for the region of your current Apple ID. Uninstall OrangeGo; Switch to an Apple ID in a region where OrangeGo is available; Search for OrangeGo in the App Store and reinstall it. Note: switching Apple IDs does not affect your OrangeGo account or plan.

Question 5

How to Upload Logs

Accepted Answer

The OrangeGo app has a built-in log upload feature that helps engineers find connection issues. First, tell support about your issue through the in-app chat or email; Follow their instructions: Settings → Upload Logs; Tell support once the upload is done, and they will analyze it soon.

Question 6

iOS Says the App Was Disabled by a Third-Party App

Accepted Answer

If OrangeGo shows a notice that it was disabled by a third-party application, a cleaning app on your phone is restricting it. Open your cleaning, speed-up or power-saving apps (such as phone managers); In the app's management, add OrangeGo to the whitelist or trusted list; Or uninstall the cleaning app and try again; Reopen OrangeGo after applying the settings.

Question 7

How to Check for the Latest Version

Accepted Answer

Keeping OrangeGo up to date prevents connection issues caused by changing network environments. In the app: Settings → About, tap the version number to check for updates; You will be prompted when a new version is available - tap to update; If updating in the app fails, download the latest version from the official website and install over it; Reinstalling does not affect your account or plan time…

Question 8

Welcome to the OrangeGo Help Center

Accepted Answer

OrangeGo is a dedicated return-home accelerator built for overseas Chinese. Choose your device type or a problem category to find a solution, or search keywords for a quick answer. If your issue is still not solved, please contact customer support.

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